Customer Experience Cycle
Construction projects can bring uncertainty and anxiousness. At Cutting Edge Countertops, our goal is for you to feel comfortable from start to finish, which is why we developed the following guide on what to expect during this process. We look forward to bringing your vision to life!
Please click on each step below in the Customer Experience Cycle to learn more.
Plan
Schedule An Appointment; Bring Measurements
If you are thinking about new countertops, your first step is to begin planning. We encourage you to get inspired and view our Live Inventory to get a feel for what material you may like for your space. If you are planning to replace your countertops, we encourage you to take rough dimensions of your current tops or bring drawings of your cabinet dimensions if you are getting new cabinets. This will help to determine the approximate square footage of countertops for your project. Then, give us a call to schedule an appointment. Please do not forget to bring your measurements, along with any design ideas including cabinetry finishes, paint swatches and flooring samples.
Choose
Determine Project Details
During your visit, our expert team will help guide you through choosing the perfect countertop to fit your lifestyle and design preferences. We’ll work with you to determine your project details including the overall design intent; your preferred countertop material type, color and finish; desired edge profile , backsplash preferences and, if needed, sinks and overhang supports. As an additional paid service, Cutting Edge Countertops also can tear out and dispose of your existing countertops, as well as provide plumbing services to make the installation process easy. Once all the project details are determined, we will provide you with an estimate based on your choices.
Order
All Decisions Determined; Cabinets/appliances/plumbing Fixtures Onsite/ordered
Upon review of your estimate and once you are ready to move forward, we will secure a deposit. At this time, your cabinets/appliances/plumbing fixtures should be onsite or ordered so they are available when we template your project. We will schedule your template date upon deposit and component availability. Once your template date is scheduled, it is important to prepare by clearing off all items from your existing countertop surfaces before our Measure Technician arrives, and having all components on-hand that require a cutout such as sinks, faucets, soap dispensers and slide-in ranges and cooktops. By this point, all decisions regarding your project should be determined.
Template
Decision Makers Present During Measure; Design Intent Finalized
The day we template your project is the most important day – and it is critical for the primary decision makers to be present during the duration of the measure (please plan for approximately one to two hours onsite, depending on the size of your project). We will take laser measurements to electronically map your space to ensure an accurate fit of your new countertops. Then, we’ll review all design details with you to verify and finalize your order. Your approval will lock-in the design intent, and at this point design changes are discouraged as the project measurements are electronically submitted for pre-production and changes could delay your installation date.
Pre-Production
Shop Drawing Developed
Fabrication
Material Staged And Precision Cut
We have one of the most advanced and efficient countertop manufacturing facilities in the country. We start off by staging your material and then use precision-cutting technology to ensure straight and crisp edgework, accurate cutouts for a superior fit and finish; and have an automated milling process that produces the best seams. Our industry-leading craftsmen and machine operators complete your countertops. Your entire project is quality inspected before it is loaded for installation.
Installation
New Countertops Installed; Review Requested
Plan
Schedule An Appointment; Bring Measurements
If you are thinking about new countertops, your first step is to begin planning. We encourage you to get inspired and view our Live Inventory to get a feel for what material you may like for your space. If you are planning to replace your countertops, we encourage you to take rough dimensions of your current tops or bring drawings of your cabinet dimensions if you are getting new cabinets. This will help to determine the approximate square footage of countertops for your project. Then, give us a call to schedule an appointment. Please do not forget to bring your measurements, along with any design ideas including cabinetry finishes, paint swatches and flooring samples.
Choose
Determine Project Details
During your visit, our expert team will help guide you through choosing the perfect countertop to fit your lifestyle and design preferences. We’ll work with you to determine your project details including the overall design intent; your preferred countertop material type, color and finish; desired edge profile , backsplash preferences and, if needed, sinks and overhang supports. As an additional paid service, Cutting Edge Countertops also can tear out and dispose of your existing countertops, as well as provide plumbing services to make the installation process easy. Once all the project details are determined, we will provide you with an estimate based on your choices.
Order
All Decisions Determined; Cabinets/appliances/plumbing Fixtures Onsite/ordered
Upon review of your estimate and once you are ready to move forward, we will secure a deposit. At this time, your cabinets/appliances/plumbing fixtures should be onsite or ordered so they are available when we template your project. We will schedule your template date upon deposit and component availability. Once your template date is scheduled, it is important to prepare by clearing off all items from your existing countertop surfaces before our Measure Technician arrives, and having all components on-hand that require a cutout such as sinks, faucets, soap dispensers and slide-in ranges and cooktops. By this point, all decisions regarding your project should be determined.
Template
Decision Makers Present During Measure; Design Intent Finalized
The day we template your project is the most important day – and it is critical for the primary decision makers to be present during the duration of the measure (please plan for approximately one to two hours onsite, depending on the size of your project). We will take laser measurements to electronically map your space to ensure an accurate fit of your new countertops. Then, we’ll review all design details with you to verify and finalize your order. Your approval will lock-in the design intent, and at this point design changes are discouraged as the project measurements are electronically submitted for pre-production and changes could delay your installation date.
Pre-Production
Shop Drawing Developed
Fabrication
Material Staged And Precision Cut
We have one of the most advanced and efficient countertop manufacturing facilities in the country. We start off by staging your material and then use precision-cutting technology to ensure straight and crisp edgework, accurate cutouts for a superior fit and finish; and have an automated milling process that produces the best seams. Our industry-leading craftsmen and machine operators complete your countertops. Your entire project is quality inspected before it is loaded for installation.
Installation
New Countertops Installed; Review Requested
Should you have any questions or concerns along the way, please don’t hesitate to contact us. Your satisfaction is extremely important to us!
